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Last updated: 28 February 2020
Telbee considers data protection and data security to be of paramount importance. We will never sell your personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”), as well as the Laws of England and Wales, where Telbee is incorporated (collectively, the “Applicable Law”).
Telbee is a data controller regarding the information processed for our own purposes, which is the Personal Data collected via our website or from you to provide you with our Services. Telbee is a data processor on your behalf for the Personal Data captured to provide the Services.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
For example, we use our own cookies to save the user authentication token (to keep you logged in). Those cookies expire by default after 24 months.
Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit Telbee’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent.
We also use Google Analytics, Hotjar and other services to collect information regarding visitor behaviour and visitor demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. For more information about Hotjar, please visit https://help.hotjar.com/hc/en-us/articles/115011639887-Data-Safety-Privacy-Security.
Contact with us
On our site you have the opportunity to contact us to ask us questions, for example via our Vox channel. We ask you for your contact information (e.g. name, email address etc.) and use this data solely in connection with answering the queries we receive.
You can deactivate your Telbee account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues.
Telbee does not sell and has not sold Personal Data at any time. Except as provided below, we also do not share or disclose your Personal Data.
We use a select number of trusted external service providers for certain technical data analysis, processing or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered, as defined on our Subprocessors page, which they may also use to improve their services.
In addition to the services providers mentioned on our Subprocessors page, other categories of third parties may include:
Other than the cases mentioned above, we will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court.
The Services may contain links to other websites, and other websites may reference or link to our website or other Services. These other websites are not controlled by Telbee. We encourage you to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
If you write feedback or questions to us, we may display it publicly on our website or otherwise. Feedback or questions might display the name and avatar associated with your Telbee login and any additional Personal Data you may include in the message.
If you have an account with us, you have a right to be informed of Personal Data processed by Telbee, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from Telbee a structured, common and machine-readable format of Personal Data you provided to us.
We will identify you via your email address and/or phone number (or another proof of identity), and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service.
Please note that we cannot provide, rectify or delete any data that we store on behalf of other users. We are collecting your Personal Data on behalf of our customers who are Data Controllers. We will transmit your request to the Data Controller, where possible. However, the final decision related to the access, deletion or rectification of your information belongs to them. We will make reasonable efforts to satisfy your request, but we cannot make the final decision regarding your Personal Data.
Where you have provided consent to us, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Telbee Site and/or Services. You further agree that Telbee shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of Telbee’s legitimate interests, under the GDPR, you may object to such processing at any time by contacting us at [email protected], or by sending us a vox at www.telbee.io.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
We store personal information for only as long as we or our Customers who control the data have a reason to keep it. We aim to make it as simple as possible for you to control the personal information that we store. We may also retain information as required by law.
Telbee’s customer information may be accessed from, or other data (e.g., voxes) may be transferred to, the United States or other countries which may have data protection laws that are different from the laws where you live. Telbee has taken appropriate safeguards to require that your Personal Data will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.
Children under 13 (or other age as required by local law) should only use the Services under the authority of the holder of their parental responsibility or any other legal representative of the children. The Services are not aimed for children under 13 to use independently.
If you are a visitor of a Service Enabled Site, this section applies to you.
The data that Telbee processes for a Service Enabled Site is processed by us on behalf of our Customers, and our privacy practices are also governed by the contracts that we have in place with our Customers.
Please see below the specific privacy terms for the use of specific Services.
With our Vox Service, we offer a software-as-a-service application to set up Vox Plugin Channels and Vox Hosted Channels, to receive voxes sent via those channels and to reply to them.
A Vox Plugin Channel is a button and widget that can be added to an existing website which allows you and anyone to send voxes.
A Vox Hosted Channel is a web page with a public URL which displays a widget to allow you and anyone to send voxes without necessarily having an existing online presence.
To provide our Vox Service, we collect the following information:
End Users’ Personal Data collected for the use of the Vox Service
Additionally, we use Google Analytics, Hotjar and other services to collect information regarding visitor behaviour and visitor demographics on our Vox Service. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. For more information about Hotjar, please visit help.hotjar.com/hc/en-us/articles/115011639887-Data-Safety-Privacy-Security.
Our clients may choose to publicly display your voxes, but should only do so with your permission.
Where the Services are made available to you through an organization associated with your Account Owner (e.g. your employer), that organization is the administrator of the Services and is responsible for the account and other aspects of the Vox Service over which it has control. If this is the case, please direct your data privacy questions to your Account Owner, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an Account Owner’s organization, which may be different than this policy.
Account Owners are able to:
Other users of the account your login is associated with may choose to publicly display your voxes, but should only do so with your permission.
To provide our Vox Service as defined above, we collect the following data about you:
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