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Sales

Website visitors are your most engaged customers and prospects. Instead of asking them to fill out a form, stand out from the crowd by delivering highly personal customer experiences and engaging people in conversations that convert.

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Feedback

To get real feedback from customers, you need to make it super easy for them to talk to you - and ask them at the right time. With telbee, you can ask for feedback at just the right moment - after checkout on your website, by email or as a QR code on their receipt. And all they have to do is talk!

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Support

Instead of waiting on hold or in a queue, let your customers simply say what they want, get on with their day and hear back from the right person. With voice messaging for customer support, your customers can feel personally cared for. When you show them you value their time, they’ll value you back!

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Pay monthly
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3 months free!
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Free

1 inbox user
 
£0
FREE
£0
FREE
$0
FREE
$0
FREE
0
FREE
0
FREE
Great communication starts here! Try telbee free
60 vox minutes / month
60 transcription mins / month
1 month  of messaging history
1 month of history
What you get
Receive voice messages - voxes - via your website, social media, email and more...
Max. recording length 1 minute
Collect contact details / generate leads
Reply in your own voice
Transcribe voxes to text on-demand in your inbox

Starter

1 inbox user
 
£13
/ month
£9.75
/ month - billed yearly
$18
/ month
$ 13.50
/ month - billed yearly
15
/ month
11,25
/ month - billed yearly
Unlimited voice minutes, more features, your branding
Unlimited voice messaging
Unlimited transcription
Up to  6 months  of history
Up to 1 year of history
Everything in Free, PLUS
Customise colors, logos and styles for voice channels and notification emails
Choose maximum recording length - 15 seconds to 15 minutes
Choose which contact details to collect
Automatic transcription
Download voxes as mp3's
Share voxes by URL / embed code
Get mp3's & transcriptions by email
All paid plans come with unlimited voice messaging and transcription of voice messages, subject to our fair use policy.
If you anticipate sending/receiving more than 1,000 minutes/month please get in touch.
All plans come with 2 active inbound Vox Channels - need more Channels? Get in touch.

telbee helps us save time on our internal processes, streamline our communications and create personal connections with our customers. It’s transformed the way we work! The telbee team is amazing, continuing to support us every step of the way.

Jim Kennelly
Founder - Lotas Productions

or to learn more... simply send us a Vox by clicking in the corner.
We love hearing from you!

On July 16th, 2020

Compare plans and features 

Compare
Plans

Starter (20% off)

Pro

Team

PLAN ALLOWANCES AND LIMITS

User limit

max. 1 User

max. 1 user

2 Seats included

6 Seats included

Add more Users?

-

-

up to 1 more user
@ $15 per month -
(25% off on yearly plans)

As many as needed
@ $8 per seat/month -
(25% off on yearly plans)

Vox minutes

60 mins. / month

unlimited

unlimited

unlimited

Transcription minutes

60 mins. / month

unlimited

unlimited

unlimited

Top up minutes

-

Anytime -
see top up prices

Anytime -
see top up prices

Anytime -
see top up prices

Active Inbound
Vox Channels

max. 2 active
Vox Channels

max. 2 active
Vox Channels

2 active
Vox Channels

2 active
Vox Channels

Add more Vox Channels?

-

-

-

Data retention

1 month

Choose policy -
1 mo. / 3 mo. / 6 mo.

Choose policy -
1 month to 1 year

Choose policy -
1 month to unlimited

Team onboarding

-

-

-

Dedicated onboarding support (10+ users)

BASIC FEATURES

Create voice recording plugins for your website

Trigger voice recorder via a button/tab

Trigger voice recorder via own buttons

Embed recorder on page

Create Vox recording Pages to simply link to

Collect contact details from visitors

Receive voxes in a voice Inbox

Convert to text - read as well as listen

Send voice replies ('vox replies')

Deactivate Vox channels you no longer need

Automatically append customers' contact details

Receive voxes as mp3 attachments and/or transcribed text in email notifications

Get high-priority in-app support

VOX CHANNEL CUSTOMISATION

Add your logo or banner image to your Vox pages

Choose your brand colours

Choose channel container settings

Set default language for prompts and emails

Customise Vox channel text and prompts

Set GDPR compliant fields/links

Set maximum recording length for inbound voxes

1 minute

Choose max. length
15 secs - 15 mins

Choose max. length
15 secs - 15 mins

Choose max. length
15 secs - 15 mins

Set your brand name and avatar for email notifications

defaults: talk to us / telbee logo

Customisable 'Contact Details' form

Hide 'Contact Details' page

Choose transcription settings

Set transcription language for voxes

As per channel language chosen

Advanced Channel customisation

Set onward links

Create a split screen channel

Set recording quality for inbound voxes

Allow mp3 upload

Auto-assign voxes

Auto-star voxes

Auto-deactivate channels

Duplicate channels

INBOX FEATURES

Convert voxes to text on demand

Flag voxes

Download voxes as mp3

Generate sharing links for individual voxes

Add links/images/text to your vox replies

Track when vox replies have been listened to

Track how many times they've been listened

MULTI-USER FEATURES

See all team activity in shared inbox

Claim voxes (reply yourself)

Assign voxes to team members

Set user permissions

‘Star’ (favourite) voxes

Reply from shared inbox

Team Voxing

INTEGRATIONS & ADD-ONS

Showcases

-

-

Zapier integrations

-

-

Custom integrations

-

-

Custom recording clients

-

-

Custom workflows

-

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

Your questions answered 

What's a Vox Channel?
Vox Channels are how you receive voice messages and other audio from your customers via the web, directly into your telbee voice inbox. Plugin Channels allow your visitors to record voice notes for you from your website pages - no downloads or sign ups required. You customers click on a button, record their message and get on with their day. Vox Pages are standalone web pages (hosted by us) that you can link to from anywhere. You can include the URL in newsletters, onboarding emails, on your social media pages, in your email signature, or even on product packaging via our handy QR codes. Everything about your Vox Channels can be customised to suit your brand colours, messaging and use case.
What are Vox minutes?
Vox Minutes are used to receive voice notes (voxes) via your inbound Vox Channels, and to send replies back as voice notes from your inbox. Minutes for the voice messages you send and receive are counted rounding up to the nearest second. You can see your balance at any time by logging into your account.
What are transcription minutes?
Transcription minutes are used to convert voice notes to text. You can transcribe voxes on-demand from your inbox or automatically if you set your Vox Channel to do so. This way you can read for speed and listen for understanding and context. Transcription minutes are counted rounding up to the nearest 15 seconds. Your balance is shown live in your account.
How are plan minutes calculated & used?
Each Plan includes a monthly allowance of vox and transcription minutes. Plan minutes used in the past month are topped back up each month to your plan allowance on the anniversary of your subscription (or your registration for the FREE plan). ie: 20 vox minutes on Free plan - 15 minutes used in the past month = 15 minutes topped up.
What if I run out of minutes on my plan?
If you run out of minutes on our Free plan, you won't be able to send or receive voice messages, or convert voice messages to text until your monthly plan minutes are reset, or you switch to a plan with unlimited minutes.
Are vox and transcription really unlimited on paid plans?
We top up paid accounts by default to 1,000 vox and transcription minutes monthly, which is enough for 99% of our customers. If you are approaching this limit and need more we will be happy to add further for genuine usage, though reserve the right not to do in cases of unfair usage (such as spam).
Can I add my team members?
Our Free and Starter plans are single user accounts. To add your team, upgrade to the Pro plan (for 2 or 3 users) or the Team plan, which comes with 6 seats included. If you want to add more than 6 team members you can buy additional seats for them. If a team member is no longer using a seat, you can deactivate them and assign the seat to a new team member, or simply delete their access altogether. You can reduce your unused seat subscriptions at any time by contacting us.
When will I be billed?
Monthly plans are billed on the 1st day of each month. Yearly plans are billed each year on the 1st day of the month in which you started the subscription. Initial pro rata payments for new seat subscriptions on your chosen plan, as well as any paid top-ups, are billed immediately. Monthly/yearly invoices are sent by email to your registered email address and itemised usage is available to be viewed/downloaded from within your account.
Can I upgrade my plan anytime?
Yes - you can upgrade your account at any time from within your account. Any unused credits under your current subscription will be applied to your new subscription.
How do I delete my account and cancel subscriptions?
Hopefully you won't want to! But we've made it really easy, and GDPR compliant, for you to do so. Just click on the red "Delete Account" button in your Account Settings. Any further payments will be stopped, and all your data deleted - no questions asked.
Are you GDPR compliant?
Yes. Your right to privacy and the security of our systems is of utmost importance to us. To review our full privacy policy and terms, please click here.

Have more questions or need
help choosing the right plan?

Get up and running in 3 easy steps

1.

Sign up free

You can also choose to invite a team member to join you. No credit cards. No commitments. Cancel your account anytime, no questions asked.

2.

Set up your channels

Customise the look and feel of your online voice recorder buttons and pages to fit your brand and your use cases. Publish in seconds, and share.

3.

Start listening

Listen to (or read) voice notes as a team, and then optionally reply to your visitors by voice too, on your terms, to build more human relationships with your customers.
Get in touch to go Pro
‍‍

More than 50 users?

Whether it's more users or minutes, we'll listen to exactly what you need and tailor a custom package fit for your business and your customers.

Are you a Digital Agency?

We have many ways in which we can help your agency stand out, while providing custom support packages to you and your clients. Get in touch and we'll tell you more.

Need a custom strategy?

Our team of experts will analyse your requirements and make recommendations of how best to integrate telbee into your products, services & processes.

Pro

No min. No max.
Contact us
Custom minutes allowances
Custom transcription minute allowances
Bespoke channels
Custom Data Retention settings
Tell us what you're looking for
Tailored applications for your business
Custom integrations with your systems
Any feature on request! 

Calculate plan minutes & price

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