Providing customers with a platform to talk with you and listening to what they have to say builds trust, connection and engagement that makes your brand shine. We also believe that people and businesses get closer when they talk to one another.
But many businesses choose to downplay or not to offer voice communication as a channel at all as it can be expensive, time-consuming and inefficient to maintain and manage. Instead many rely exclusively on online chats, contact forms, email exchanges and self-serve portals that can leave many customers feeling confused, frustrated and under-appreciated.
At telbee we are here to change this and bring true connection back to relationships built online and offline.
With Vox businesses of all sizes can give customers a voice wherever they are, let them talk, and then connect with and deepen relationships through the simple power of their own voice. Vox lets you connect with people in a way that communicating through email, text or live chat alone simply cannot achieve.
In short, we are here to help businesses everywhere put their voice first, and make the internet more human.
We all learn to speak before we write - and for many, talking is the only option possible.
Especially for more complicated subjects, talking is on average 3x faster than typing.
It communicates on average 37% more than through writing alone, and is more spontaneous.
In a world where "listening to your customers" or "the Voice of the Customer" is seemingly of paramount importance, we find that very few companies actually invest the time or the resources to do exactly this - listen to their customers and engage with them in conversation.
We believe that listening to customers and communicating with them by voice shouldn't have to be costly, time-consuming or inefficient. We believe it should simply be the norm. After all, before the internet this is the way all relationships were built. Businesses should have the tools and the technology to be able to provide appropriate voice channels for their customers wherever they (the businesses or the customers) may be - online, offline and anywhere in between.
In other words, we believe that businesses should once again put their voice first for the benefit of their customers, and ultimately themselves - a virtuous cycle founded on the most basic of human faculties, the power of voice. At telbee we are constantly seeking new ways to make voice communication more efficient, more insightful and more accessible to everyone, from freelancers & startups to multinational enterprises and for the millions of people that rely on the value they deliver.
In a world filled with uncertainty and doubt, we can be sure of one thing:
When people talk, good things happen.
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