Welcome to the Hive 

Here's how to get your business buzzing!

The Limitations of Chatbots - and How Voice Messaging Can Help Overcome Them

Before you invest too heavily in chatbots, you should be well aware of their limitations - and how supplementing them with other support solutions, such as voice messaging, can help you build a well-rounded customer service strategy.

4 min
 read
July 9, 2020
 - 
 by 
Esther Lowde
Marketing
 | 
Support
 | 
Innovation

Hot topic!

3 Types of Conversational Marketing You Might Have Missed

Conversational marketing is all about finding new, more personal approaches to speaking with your customers. Here are three you definitely shouldn’t be ignoring!

3 min
 read
July 6, 2020
 - 
 by 
Bernie Klein
Marketing
 | 
Inspiration
 | 
Innovation

Hot topic!

Why Listening to Your Customers is Key to Your Business’ Success

Join us as we dive into the importance of listening to and understanding your customers - and find out how voice technology can help you learn more about your audience than ever.

4 min
 read
July 1, 2020
 - 
 by 
Esther Lowde
Growth
 | 
Marketing
 | 
Support

Hot topic!

How Successful Brands Join Up Offline and Online Marketing

Read on to find out how some of the world's biggest brands use their customers’ real-world experiences to drive engagement online - and how you can take their lead to boost your own offline-to-online marketing strategy.

3 min
 read
June 26, 2020
 - 
 by 
Jeannie Corfield
Inspiration
 | 
Marketing
 | 
Growth

Hot topic!

Why Voice Technology is the Future of Business

Let's explore how brands can turn consumers’ increased demand for voice technology into an opportunity to build long-lasting relationships with their customers - and ensure they stay relevant, competitive and personal in the years to come.

5 min
 read
June 25, 2020
 - 
 by 
Esther Lowde
Growth
 | 
Innovation
 | 
Inspiration

Hot topic!

Personalised Experiences: The Key to Increasing Customer Retention on Your Ecommerce Store

Find out how adding a personal touch to your customers' experiences - using voice messaging technology and personalisation tools - can boost your store's customer retention, UX and success online.

5 min
 read
June 18, 2020
 - 
 by 
Esther Lowde
Growth
 | 
Marketing
 | 
Innovation

Hot topic!

5 Ways to Build a Strong Online Community Using Voice Technology

Find out how to bring your buyers together with the power of voice; nurturing customers’ relationships with each other and strengthening their rapport with you.

3 min
 read
June 10, 2020
 - 
 by 
Esther Lowde
Innovation
 | 
Inspiration
 | 
Growth

Hot topic!

5 Ways to Make Your Customers Feel Special

Join us as we dive into the secrets of exceptional customer support - and find out how to keep your customers coming back for more.

4 min
 read
June 10, 2020
 - 
 by 
Esther Lowde
Support
 | 
Marketing
 | 
Inspiration

Hot topic!

Vox: Helping Businesses and Customers Leverage the Power of Voice on the Internet

Read on to find out more about Telbee's new voice messaging platform - and the game-changing power of voice technology for businesses.

5 min
 read
June 9, 2020
 - 
 by 
Justis Saayman
Innovation
 | 
Inspiration
 | 
Growth

Hot topic!

What Can We Learn from Google Inc. about Effective Customer Support?

Today, Nicholas Phair, Founder of Telbee, discusses what we can learn from this tech giant about the importance of customer support with a human touch.

3 min
 read
June 9, 2020
 - 
 by 
Nicholas Phair
Stories
 | 
Support
 | 
Growth

Hot topic!

Consumers Demand Conversations with a Human Touch

As voice tech becomes increasingly popular with consumers, incorporating authentic human connection into your customer support and marketing strategies has never been more important.

3 min
 read
June 9, 2020
 - 
 by 
Jeannie Corfield
Marketing
 | 
Inspiration
 | 
Support

Hot topic!