Voice messaging for Customer Support

Use voice messaging for customer support to address your customers' and visitors' queries quickly and personally, so that they feel heard by a real person, not avoided

marketing

Show customers you care,
and they'll stay with you

Give your customers an alternative to a chatbot, and make them feel valued as people, not transactions. Listen and build relationships so they stay with you, and become your advocates

"Why should I stay with your service rather than switch to your competitor?"
"Because I'm here to look after you personally, and this is why we're the right choice for you."

Engage your VIPs more effectively with voice support

Give key customers and users a direct line to you so it becomes easy for them to give you feedback and so you can learn what's important to them

"Hi Mike! Just sending you a quick voice note to check in with you and make sure everything is going well. Here to help if you need anything."
"It's good you reached out. We have a big event planned for next week and we need your help to make sure it goes smoothly!"

Ensure people with complaints feel heard

If a customer is angry or frustrated, tell them you care in your own voice, and immediately win half the battle to turn the situation around

"When my tea set arrived from you, it was broken. I want my money back."
"I'm so sorry this happened to you. We have just dispatched another tea set (to arrive tomorrow) and issued you a full refund for your broken order. Please do let us know if there’s anything else we can do to help."

Answer customer questions quickly and conveniently

Use our voice messaging platform to answer quickly, easily and clearly with your voice - and attach additional textual information or links if needed

"How do I set up a new user in a different team? I can't seem to find the answer anywhere!"
"Thanks so much for your question! I can definitely help with that. I've sent the steps to set up a new user below, and a link with more details. If you have any questions, just vox me back..."

Hear from users
within your platform

Make it easy for customers to contact you when the thought
comes to mind, rather than having to find your details and
write you an explanation (or just not doing so at all!)

If you have any questions or feedback, send us a voice note. The button is at the bottom of this page.
"It's great there's someone to speak with! Can you let me know how to do this..?"

Turn an onboarding email into a conversation

Invite new users to a conversation from day 1 so they feel valued and engaged, and so you can quickly build relationships with the people most invested in your business

Welcome to our service! Click on the link below to let us know a little about your business. Your Account Manager will then tailor your experience to your needs!
"We've got our staff working in 2 separate teams. How can we set this up for each team?"

Heya! We'd love you to join us!

We've paused taking new sign-ups for now, but please leave your email below and we'll let you know when you can jump in. Thanks and talk soon!

Thank you! We'll be in touch very soon!
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Have a question for us? Great! We love hearing from you.