Vox for Customer Support

Use voice messaging for customer support to address your customers' and visitors' queries so they feel heard by a real person, not avoided

marketing

Convert potential new customers

Make people considering your business feel valued and address their concerns personally, so they are more likely to go ahead

"Why should I go with your service rather than anyone else's?"
"Because I'm here to look after you personally, and this is why we're the right choice for you"

Engage closely with your VIPs and test groups

Give key customers and users a direct line to you so it becomes easy for them to give you feedback and so you can learn what's important to them

"...sending you a quick vox to check in with you and make sure everything is going well. Here to help if you need anything."
"It's good you reached out. We have a big event planned for next week and you can help make sure it goes smoothly"

Ensure people with complaints feel heard

If a customer is angry or frustrated, tell them you care in your own voice, and immediately win half the battle to turn the situation around

"I received the most awful service from you - I want my money back"
"I'm so sorry this happened. I assure you this isn't typical. I've been through your account myself and fixed it. If you still want a refund please vox me back, but I hope that once you check you account you'll want to stay with us"

Answer customer questions conveniently

Answer verbally and attach additional information if needed - communicate in the clearest and easiest for you and your customers

"How do I set up a new user in a different team. Can't seem to find the answer anywhere!"
"Thanks for you question! I can definitely help with that. I've sent the steps below and a link with more details. If you have any questions, just vox me back..."

Hear from users
within your platform

Make it easy for customers to contact you when the thought comes to mind, rather than having to find your details and write you an explanation (or just not doing so at all!)

If you have any questions or feedback send us a vox - the button is at the bottom of this page
"It's great there's someone to speak with, can you let me know how to do this...?"

Turn an onboarding email into a conversation

Invite new users to a conversation from day 1 so they feel valued and engaged, and so you can quickly build relationships with the ones most invested

Welcome to our service! Click on the link below to let us know a little about your business. Your Account Manager will then tailor the experience to your needs!
"We've got our staff working in 2 separate teams, how can we set this up for each team?"

We're almost there!

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Thank you! We'll be in touch very soon!
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